Wonder Years Case study | Digital Cloud Canada

Challenges

Poor initial implementation with several issues.
Basic configurations were live, but automations and object hierarchy, especially around Contact and Account relationships, were not up to standard.
Inefficient payment processing and lack of integration with existing healthcare management systems.

Solutions

Restructured main system configurations around security, visibility, and basic automation flows.
Developed a robust payment solution with enhanced security and automation.
Integrated payment processing with Dr Chrono system for real-time updates and status tracking.

Process

Phase 1:

Enhanced security, visibility, and basic automation flows.
Implemented two Action buttons: "Send Payment Link Email" and "Make Payment" based on lightning web components and apex controllers.

Phase 2:

Poor initial implementation with several issues.
Basic configurations were live, but automations and object hierarchy, especially around Contact and Account relationships, were not up to standard.I
nefficient payment processing and lack of integration with existing healthcare management systems.

Phase 3:

Developed and integrated a custom payment form hosted on a public site for patients to input their card and address details securely.
Created comprehensive dashboards and reports for monitoring payment transactions and patient interactions.

Digital Cloud Canada transformed our payment processing system, addressing critical issues and optimizing our operations. Their expertise in automation and data management significantly improved our efficiency and performance."

Name of person

Wonder years team

Results

35%

Increase

In Payment Collection Rates.

50%

Faster

Response Time For Payment Processing.

30%

Reduction

In Overdue Payments

45%

Reduction

In Manual Data Entry And Errors

By minimizing manual data entry, enhancing visibility, and optimizing payment workflows, We delivered significant improvements in operational efficiency and payment collection rates.

Other Benefits

Enhanced decision-making capabilities
Increased visibility into payment performance
Seamless integration of separate platforms, ensuring data consistency and integrity.
Improved patient satisfaction with more personalized and timely interactions.
Secure and efficient payment processing, reducing administrative workload and enhancing overall operational efficiency.

Other Case Studies

30%

Increase

In Lead Conversion

Through improved lead scoring and automation, along with 20% growth in sales revenue, and 50% faster response time for customer inquiries.

Sales Cloud

Pardot

Read Case Study

25%

Increase

In Appt. Adherence

thanks to timely reminders and follow-up processes, as well as a 40% increase in patient follow-up engagement due to automated communication flows.

Sales Cloud

Health Cloud

Read Case Study