EverWash Case study | Digital Cloud Canada

Challenges

Poor initial implementation leading to several issues.
Basic configurations were live, but automations and object hierarchy, especially around Contact and Account relationships, were not up to standard.
Inefficient payment processing and lack of integration with existing healthcare management systems.

‍

Solutions

Poor initial implementation leading to several issues.
Basic configurations were live, but automations and object hierarchy, especially around Contact and Account relationships, were not up to standard.
Inefficient payment processing and lack of integration with existing healthcare management systems.

‍

Process

Phase 1:

Enhanced security, visibility, and basic automation flows to ensure data protection and better user experience.

Phase 2:

Refactored and developed complex automation flows for lead automations, lead scoring, opportunity assignment, and territory management, optimizing the sales process and lead management.

Phase 3:

Implemented deduplication management and reparented contacts to parent accounts through a custom code script, ensuring data integrity and improved account management.
Created custom objects to enhance the relationships between existing objects, leading to more accurate and efficient reporting.

‍

Digital Cloud Canada transformed our Salesforce environment, addressing critical issues and optimizing our operations. Their expertise in automation and data management significantly improved our efficiency and performance

Everwash team

Everwash Team

Results

30%

Increase

In Lead Conversion

20%

growth

in sales revenue

40%

reduction

in manual data entry and errors due to automation

50%

faster response time

due to automation flows

Other Benefits

Enhanced decision-making capabilities with real-time dashboards and comprehensive reports.
Increased visibility into sales performance and team productivity.
Seamless integration of separate platforms, ensuring data consistency and integrity.
Improved customer satisfaction with more personalized and timely interactions.
Secure and efficient customer interaction management, reducing administrative workload and enhancing overall operational efficiency.
More accurate and comprehensive reporting on operational KPIs due to improved data structure and custom objects.

‍

Other Case Studies

25%

Increase

In Appt. Adherence

thanks to timely reminders and follow-up processes, as well as a 40% increase in patient follow-up engagement due to automated communication flows.

Sales Cloud

Health Cloud

Read Case Study

35%

Increase

In Payment Collection Rates.

Through improved automation and patient interaction, and 30% reduction in overdue payments due to timely payment requests and reminders.

Health Cloud

Read Case Study